ALL HEIGS BAGS ARE ENTIRELY HANDMADE BY OUR SADDLE MAKERS IN OUR ATELIER IN FRANCE. EVERY BAG WILL THEREFORE COME WITH A CUSTOM PROTECTIVE SEAL THAT IS STITCHED AROUND THE BAG, MAKING SURE YOU CAN CAREFULLY TRY ON YOUR HEIGS BAG.
ONLY WITH AN UNBROKEN SEAL WILL WE ACCEPT RETURNS.
IN ACCORDANCE WITH ARTICLE L121-20 OF THE FRENCH CONSUMER CODE, THE CUSTOMER HAS A PERIOD 7 WORKING DAYS FROM THE DELIVERY OF THEIR ORDER TO EXERCISE THEIR RIGHT OF WITHDRAWAL AND THUS RETURN THE PRODUCT TO THE SELLER FOR EXCHANGE OR REIMBURSEMENT WITHOUT PENALTY.
HEIGS WILL PAY FOR THE RETURN SHIPPING COSTS. YOU CAN RETURN THE PRODUCTS VIA DHL, FOLLOWING THE RETURN PROCESS DESCRIBED IN THE PACKAGE. YOUR PACKAGE CONTAINS A RETURN LABEL THAT YOU SIMPLY AFFIX TO YOUR RETURN PACKAGE. IF YOU LOSE YOUR RETURN LABEL, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT BONJOUR@HEIGS.CH
FURTHERMORE, THE ARTICLE MUST NOT BE WORN, WASHED OR DAMAGED IN ANY WAY.
