![](http://www.heigs.com/cdn/shop/files/IMG_7475.jpg?v=1714143310&width=1500)
ALL HEIGS BAGS ARE ENTIRELY HANDMADE BY OUR SADDLE MAKERS IN OUR ATELIER IN FRANCE. EVERY BAG WILL THEREFORE COME WITH A CUSTOM PROTECTIVE SEAL THAT IS STITCHED AROUND THE BAG, MAKING SURE YOU CAN CAREFULLY TRY ON YOUR HEIGS BAG.
ONLY WITH AN UNBROKEN SEAL WILL WE ACCEPT RETURNS.
![](http://www.heigs.com/cdn/shop/files/IMG_7477.jpg?v=1714143399&width=1500)
IN ACCORDANCE WITH ARTICLE L121-20 OF THE FRENCH CONSUMER CODE, THE CUSTOMER HAS A PERIOD 7 WORKING DAYS FROM THE DELIVERY OF THEIR ORDER TO EXERCISE THEIR RIGHT OF WITHDRAWAL AND THUS RETURN THE PRODUCT TO THE SELLER FOR EXCHANGE OR REIMBURSEMENT WITHOUT PENALTY.
![](http://www.heigs.com/cdn/shop/files/IMG_7478.jpg?v=1714143402&width=1500)
HEIGS WILL PAY FOR THE RETURN SHIPPING COSTS. YOU CAN RETURN THE PRODUCTS VIA DHL, FOLLOWING THE RETURN PROCESS DESCRIBED IN THE PACKAGE. YOUR PACKAGE CONTAINS A RETURN LABEL THAT YOU SIMPLY AFFIX TO YOUR RETURN PACKAGE. IF YOU LOSE YOUR RETURN LABEL, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT BONJOUR@HEIGS.CH
FURTHERMORE, THE ARTICLE MUST NOT BE WORN, WASHED OR DAMAGED IN ANY WAY.