IN ACCORDANCE WITH ARTICLE L121-20 OF THE FRENCH CONSUMER CODE, THE CUSTOMER HAS A PERIOD 7 WORKING DAYS FROM THE DELIVERY OF THEIR ORDER TO EXERCISE THEIR RIGHT OF WITHDRAWAL AND THUS RETURN THE PRODUCT TO THE SELLER FOR EXCHANGE OR REIMBURSEMENT WITHOUT PENALTY.
YOU CAN RETURN THE PRODUCTS VIA DHL, FOLLOWING THE RETURN PROCESS DESCRIBED IN THE PACKAGE. YOUR PACKAGE CONTAINS A RETURN LABEL THAT YOU SIMPLY AFFIX TO YOUR RETURN PACKAGE. IF YOU LOSE YOUR RETURN LABEL, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT AT BONJOUR@HEIGS.CH
FURTHERMORE, THE ARTICLE MUST NOT BE WORN, WASHED OR DAMAGED IN ANY WAY.
HOW TO USE THE SAFETY SEAL
